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sivyaGet early access
THE AI SUPPORT ASSISTANT FOR SHOPIFY

AI support.
Human control.

Sivya brings your Shopify orders, store policies, and customer conversations together—then drafts helpful replies for your team to review.

Get early access ↗▶ Try a support conversation
Private beta · Replies start as drafts for review
See it handle:Order tracking ↗Returns ↗Sensitive issues ↗
↔ Drag to tilt
✦ Your knowledge. Connected.
Alex, example customer
CUSTOMER QUESTION

Where’s my order?

↗
Order checked. Reply drafted.✦

“Hi Alex! Your order is on its way.
Here’s where to find the latest tracking.”

Your team reviews the reply PREVIEW
01

A customer asks.Order updates, returns, product questions.

02

Sivya does the groundwork.Checks store information and drafts a reply.

03

Your team has the final say.Review, edit, or bring in a teammate.

01 / THE WORKSPACE

One question.
See the whole process.

Choose a sample conversation. See the customer’s question, the information Sivya uses, and the reply your team would review.

Your support workspace
Interactive preview · Sample data
CONVERSATIONEXAMPLE #10482

A little help with my order

Alex Rivera, example customer
Alex RiveraCustomer message

Hi! Do you have an update on order #10482? I’m excited for it to arrive.

Sivya’s suggested replyDRAFT

Hi Alex! I checked your order and it’s on its way. The latest carrier update shows it in transit. You can follow its progress using the tracking link in your shipping confirmation.

Ready for your review
This demo does not send messages or change store data.
Less tab switching. More understanding.Explore all three scenarios above ↑
⌁

Your store.
Already in the conversation.

Order context and approved policies sit alongside the customer’s message, so your team can get to the useful part sooner.

See the context in action ↗
✦

Consistent answers.
Still unmistakably you.

Give Sivya the knowledge and boundaries that define your brand. Review suggested replies and keep improving together.

See how setup works ↗
◎

Clear ownership.
At every step.

Assign conversations, track the queue, and bring in a teammate when an issue needs care. Human judgment stays close.

Explore your controls ↗
YOUR CONTROL ROOM● Supervised

Confidence is good.
Control is better.

✦
AI operating modeA person reviews every draft
Draft only
▤
Knowledge boundariesPolicies your team has approved
Grounded
◇
Sensitive conversationsFlagged for specialist attention
Human review
Illustrative controls · Availability depends on verified setup
02 / INTELLIGENCE WITH BOUNDARIES

Built to help.
Designed to
know its limits.

Great support is about knowing when to answer—and when to ask a person. Sivya starts with supervised drafts and makes the reasoning visible.

  • Review the evidence before the reply
  • Keep approved policies at the center
  • Give sensitive issues human attention
Get to know the beta ↗
03 / A THOUGHTFUL START

Make it yours.
One clear step at a time.

A guided setup, with room to test and learn before your workflow goes live.

01

Connect your store

Bring authorized Shopify context into the workspace. Configure and verify your support connections.

02

Share your knowledge

Add your policies and review the sources Sivya should use. Set the tone and boundaries.

03

Try real scenarios

Check drafts, review sensitive cases, and make sure the next step matches your standards.

04

Move forward together

Assign your team and start supervised. Expand only when the setup and safeguards are ready.

04 / ROOM TO GROW

Start small.
Keep your whole team.

No charges during the private beta. Here’s a preview of the plans we’re building toward.

Launch

PLAN PREVIEW

For the first chapter.

$49USD / month
Explore Launch ↗
  • 300 responded tickets / month
  • 2,000 AI credits / month
  • Unlimited team members
  • $0.25 per additional ticket

Growth

PLAN PREVIEW

For a busier inbox.

$149USD / month
Explore Growth ↗
  • 1,500 responded tickets / month
  • 12,000 AI credits / month
  • Unlimited team members
  • $0.18 per additional ticket

Scale

PLAN PREVIEW

For the bigger picture.

$399USD / month
Explore Scale ↗
  • 5,000 responded tickets / month
  • 50,000 AI credits / month
  • Unlimited team members
  • $0.12 per additional ticket

Proposed pricing only. Paid plans and billing are subject to final release and Shopify approval. No payment is collected here.

A FEW GOOD QUESTIONS

Glad you asked.

Want to talk about your store?

Let’s have a conversation ↗
What can I use in the private beta?

The beta focuses on a Shopify support workspace, grounded drafts, approved knowledge, team assignment, and human review. Live AI and email delivery require verified provider configuration before activation.

Does Sivya send replies automatically?

The current beta starts in draft-only mode. Your team reviews responses. Bounded automatic replies are a future capability, subject to connection checks, safety testing, and your approval settings.

How does Sivya learn about my store?

Connect your Shopify store and review the knowledge and policies you want Sivya to use. Approved sources give the assistant context. You can test scenarios and review answers before enabling any live workflow.

Can my whole team use it?

The proposed plans include unlimited team members. Assign conversations, follow queue status, and keep human decisions attached to the conversation. Team access follows your store’s permissions.

Are Instagram and Facebook available?

Social support is planned. It requires Meta approval, provider configuration, and authorization from the merchant. It is not active in the current beta.

Will I be charged to try it?

There are no charges in the current private beta. The displayed prices are a preview of proposed paid plans, subject to final release and Shopify billing approval.

YOUR NEXT CHAPTER STARTS HERE

Make more room
for your customers.

Get to know Sivya ↗

Join the private beta conversation.
Let’s build a better support day.