HELP
Sivya support
Get help with setup, integrations, data requests, or an operational issue.
Contact support
Email support@bravyia.com from an address associated with your Shopify organization. Include your store domain, the Sivya screen involved, and a safe description of the problem.
Do not send secrets
Never email Shopify access tokens, OpenAI keys, Postmark tokens, Meta app secrets, passwords, payment details, or raw authentication codes. Sivya support will not ask you to disclose these values.
Operational information
Administrators can open the Sivya Operations screen inside Shopify to see connection readiness, credential-test results, recent audit activity, and the failure queue before contacting support.
Privacy requests
For customer data access or deletion requests, include the Shopify store domain and the affected customer identifier. Requests are handled through Sivya’s Shopify privacy workflow.
Email attachments
This release does not store email attachments. Keep the original message in your connected mailbox. Sivya marks messages containing attachments for human review so an agent can open the original email before replying. Include essential details in the email text.